How do the payments work?

Unless you choose the lump sum payment option, all flexi and fixed term contracts can be paid by direct debit or regular credit card payment. You can pay monthly or fortnightly. Fees are paid in advance on set billing dates – monthly fees are due on the 20th of each month, while fortnightly fees are due every second Thursday.

How do I suspend or freeze my membership?

You can suspend or freeze your membership for a maximum of 90 days per calendar year. The minimum term you can suspend your membership for is 14 days per time. You’ll need to make your request in writing and pay a $10 admin fee to activate the request. Once your freeze period is over, your membership will automatically activate on the return date. If you have chosen a lump sum membership, your expiry date will change if you apply for a freeze, so you don’t end up losing any days.

Can I transfer my membership to someone else?

If you are on a fixed term membership yes, you can. A $120 transfer fee will apply. Notice must be given by you in writing, and the other party must set up Direct Debit or Credit Card payment at the time of transfer and agree to the terms of the membership.

Can I join if I am under 18 years of age?

Members who are between 15 and 18 years of age will need to apply in person at reception with their parent or guardian. Your parent or guardian will need to sign the membership terms and conditions declaration before your membership can start. For children aged 8 – 18, our Athlete Development Programme (AD) would be perfect for them. AD offer a long-term strength and conditioning programme that is based on establishing the fundamentals and evidence-based programmes. For more information click here.

What can I do in the member portal and how do I access it?

You will find your member portal here. All Access Members: Use the email and password you created when you signed up. Once you’re signed in, you’ll be able to view your membership details and payments, freeze your membership, book Group Fitness classes and Everyday Champion appointments. Swim School Members: Once you’ve created your account, you’ll be able to view upcoming lessons for all swimmers connected to your membership, see upcoming payment dates and amounts, and update your personal or payment details as required. If your account was created by our Customer Care team, click “Forgot Password” to reset your password to one you’ll remember.

What do I do if I’m having trouble with my member portal?

If you are having trouble with your member portal, please email us at portal@autmillennium.org.nz

What is the ratio of teachers to children in your classes?

Water Babies & Toddlers 1:8 or 2:10 Preschool 1:4 School Age 1:4 or 1:6, depending on the level Teen 1:5 Morning Fitness Squad 1:16 Afternoon/Weekend Fitness Squad 1:16

What is the cost of the swimming lessons? (per class)

See: Infant Swim Classes Preschool Swim Classes School-Aged Swim Classes Teen Swim Classes Fitness Squads Adult Learn to Swim

Do I have access to AUT Millennium’s facilities?

Yes – during your stay, you have access to the following AUT Millennium facilities: Full kitchen and laundry facilities Lounge and recreational areas Full wheelchair access State-Of-The-Art Gym Track & Field Stadium Indoor Sports Hall Two 50m Olympic-size Swimming Pools One 25m Swimming Pool Hot and Cold Recovery Pools Complimentary Parking On-site Medical and Rehabilitation Facilities

Click on the login button. Enter the email address you used during signup for the gym. If you have a client portal log in: Access your account through the Client Portal log in. If you’ve forgotten your password, reset it using the “forgotten password” option. If you don’t have a password: Set up a new password. By clicking forgot password, this will let you set up a password through your email address that is connected to your email address you used during signup for the gym.

How do I book classes?

Log in to your account on the app. Navigate to Dashboard > Book your classes or press “Classes” on the bottom row. Select the date, time, and class type you want to join. Click the + button to book. Confirm your booking when prompted. Set class reminders if desired.

How do I cancel a class booking?

Log in to your account on the app. Go to Dashboard > UPCOMING CLASSES. Click on the class you want to cancel and press the x icon on the right. Confirm your cancellation when prompted. Easy as that!

How do I book an Everyday Champion appointment?

Log in to your account on the app. Navigate to “Trainings”. Click on the trainer you would like to do your Everyday Champion appointment with. Select a date that works for you. You will then see a selection of options, pick ” #1 Consultation- Everyday Champion. Confirm your booking when prompted. Set class reminders if desired.

Frequently Asked Questions

FAQ's

Select an area below to view the related FAQ's

All Access Membership

You can sign up online, or in person with one of our friendly gym team. Alternatively you can sign up for a one week free trial if you want to come see what it’s like!

Unless you choose the lump sum payment option, all flexi and fixed term contracts can be paid by direct debit or regular credit card payment.
You can pay monthly or fortnightly.
Fees are paid in advance on set billing dates – monthly fees are due on the 20th of each month, while fortnightly fees are due every second Thursday.

You can suspend or freeze your membership for a maximum of 90 days per calendar year.
The minimum term you can suspend your membership for is 14 days per time. You’ll need to make your request in writing and pay a $10 admin fee to activate the request.
Once your freeze period is over, your membership will automatically activate on the return date.
If you have chosen a lump sum membership, your expiry date will change if you apply for a freeze, so you don’t end up losing any days.

To cancel your membership you’ll need to give us notice in writing per your membership Terms and Conditions. Different memberships have different conditions so check your membership Terms and Conditions.

This will depend on your membership type. Please get in touch with our team to find out if a cancellation fee applies in your individual case.

If you are on a fixed term membership yes, you can. A $120 transfer fee will apply.
Notice must be given by you in writing, and the other party must set up Direct Debit or Credit Card payment at the time of transfer and agree to the terms of the membership.

Members who are between 15 and 18 years of age will need to apply in person at reception with their parent or guardian. Your parent or guardian will need to sign the membership terms and conditions declaration before your membership can start.
For children aged 8 – 18, our Athlete Development Programme (AD) would be perfect for them. AD offer a long-term strength and conditioning programme that is based on establishing the fundamentals and evidence-based programmes. For more information click here.

Your membership includes a free health assessment with a personal programme by one of our qualified gym instructors. Find out about Member Benefits included with your membership. We also have friendly and certified personal trainers who operate out of the AUT millennium gym whose services you can engage separately to help you achieve your goals.

Member Portal

You will find your member portal here.
All Access Members: Use the email and password you created when you signed up. Once you’re signed in, you’ll be able to view your membership details and payments, freeze your membership, book Group Fitness classes and Everyday Champion appointments.
Swim School Members: Once you’ve created your account, you’ll be able to view upcoming lessons for all swimmers connected to your membership, see upcoming payment dates and amounts, and update your personal or payment details as required. If your account was created by our Customer Care team, click “Forgot Password” to reset your password to one you’ll remember.

Yes. You are able to update phone numbers, home address and also credit card and bank account details.

If you are having trouble with your member portal, please email us at [email protected]

You can reset your password on the main login page of our member portal.

For our Member Portal Guides, please see below: Member Portal Guide – All Access Members Member Portal Guide – Swim School

JOINING OUR SWIM SCHOOL

To enrol, please contact the Swim School Team via email, phone or on our website. You can find the Swim School contact details here. Please note that to secure your spot in a class, we do require the first two weeks of payment to be made, and your direct debit details to be on file for future automatic payments.

We have evening adult classes with three levels – beginner, learner and breather. Please bring along well-fitted swimwear, a swim cap, towel and goggles, and something warm to change into after your lesson. Please do not wear a rash shirt as this makes learning to swim more difficult. For more information about Adult Swim School lessons, click here. If you are a competent swimmer but would like to focus on technique or fitness, we recommend our Adult Pre-Squad or Adult Swim Squad.

Please bring along suitable togs, goggles and a cap, all of which you can purchase here at AUT Millennium. Babies do not need to wear goggles and a cap for their lessons. Water babies and toddlers are required to wear swimming nappies, and these are available for purchase at our Main Reception. We do not allow rash tops or beach shorts for lessons. These are great for the beach, but they create a drag which makes learning to swim difficult. We also recommend you bring warm clothing and a beanie to keep children warm after lessons during the colder months.

Lesson information

Water Babies & Toddlers 1:8 or 2:10
Preschool 1:4
School Age 1:4 or 1:6, depending on the level
Teen 1:5
Morning Fitness Squad 1:16
Afternoon/Weekend Fitness Squad 1:16

Once children meet the requirements for the level they are in, our swim teachers will request an assessment for the supervisor to complete. Assessments are run according to each child’s progress (e.g. not done at set times of the term). Level progression can be tracked in your Member Portal. If you haven’t logged into the Member Portal before, please see the Member Portal FAQ tab.

Our focus is on technique, and the distance will come. We focus on all four strokes – freestyle, backstroke, breaststroke and butterfly. We also teach tumble turns, underwater starts and other aspects of competitive swimming.

Learning to swim takes time – practice, persistence and patience. This is why we recommend starting the learning to swim journey as early as possible. Attendance and consistency are key. Please ensure your child attends their lessons and that learning to swim is a priority in their education as this will aid their progression. Children have different ways of interpreting information, and we all have different physical capabilities. Because of this, try not to compare your child to any other children. If you would like to support their swimming progress, take them for a swim in between lessons, and take part in our holiday intensive lessons.

Payment information

See:

The direct debit is set at fortnightly payments. However via your Member Portal, you can opt to make weekly manual payments – you’ll just need to keep ahead of the fortnightly payments in this case. You can also make as many additional payments in advance as you choose. Lessons must be paid in advance – if you have not paid in advance for a lesson, we may not let you in the pool.

We will require your direct debit details on file to secure your spot in the lessons. Payment is made via direct debit fortnightly on Thursdays. If the Thursday falls on a public holiday, payment will come out on the next working day. There will be no lessons on public holidays or through the school holidays. Payments will be automatically adjusted to reflect the number of lessons you have in the current fortnight. You can manage and view payments through your Member Portal. If you haven’t logged into the Member Portal before, please see the Member Portal FAQ tab.

Important Dates

Swim School finishes for the year in mid-December and resumes the following year in late January/early February. We will confirm dates closer to these times.

Yes. The AUT Millennium Swim School lessons run continuously, stopping only for breaks during school holidays and public holidays. If you are keen to keep swimming during the school holidays, keep an eye out for our Holiday Intensives. Please note, that your child’s booking will roll over to the following term/year.

Missed Lessons

You are responsible for ensuring that your child attends the classes they are committed to. We do not offer make up lessons, credit or refunds for missed lessons. In circumstances relating to medical issues or injury, at the manager’s discretion, we can offer a credit if you have a medical certificate and are unable to attend multiple lessons.

On occasion, we will need to close one of the pools due to an event or maintenance. You will not be charged for the cancelled lessons and we will notify you about the closure as soon as possible. We notify you via email, your member portal, posters, our website, social media and our Swim School notice board and newsletters. We may also send text messages. It is your responsibility to be aware of any upcoming pool closures and ensure we have up-to-date contact details.

Finishing Swim School

Water Safety NZ recommends that if you or your child are going to be swimming at the beach, river or lake or doing any aquatic activity on the water, the minimum survival distance is 200 metres of continuous swimming. If you or your child are not able to maintain this distance, swimming lessons and or regular swimming should be part of your routine. There’s also excellent health benefits, and swimming can be a great way to maintain fitness levels and cross-train for other sports. We have fitness squads for advanced swimmers to maintain their fitness and technique.

Please notify the customer care team in writing before the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). There is a non-refundable two-week commitment period with each fortnightly direct debit, so please be sure to let us know as soon as you are wanting to cancel, and we will let you know when your last class/payment will be. Cancellation forms are available from the reception desk or alternatively you can email [email protected].

We have fitness squads for advanced swimmers to maintain their fitness and technique. Find out more about our Fitness Squads here. For adults, we also have the Adult Pre-Squad or Adult Swim Squad available.

Accommodation

Yes, we have plenty of complimentary parking available on site for guests and space for minivans by our accommodation lodge. Find more parking information here.

We offer FREE unlimited WiFi to all our guests.

Yes, rooms are serviced daily, and a fresh towel is provided.

Yes, all linen is provided.

Yes, we offer everything from full catering to self-catering or a mixture of both. We can also arrange custom options to suit your specific requirements.

Yes, we have space for large sporting equipment to be safely stored during your stay.

Our facility has two different types of rooms, providing you with the options that best suit your needs. Each room includes an ensuite, ensuring maximum comfort to guests during their stay.

2 Bedroom Unit: 1 to 6 guests
Studio: 1 to 3 guests

Depending on traffic, It will take 35 – 50 minutes to drive from Auckland Airport to AUT Millennium.

29 rooms with capacity to fit 80 people.

Yes – during your stay, you have access to the following AUT Millennium facilities:

Full kitchen and laundry facilities
Lounge and recreational areas
Full wheelchair access
State-Of-The-Art Gym
Track & Field Stadium
Indoor Sports Hall
Two 50m Olympic-size Swimming Pools
One 25m Swimming Pool
Hot and Cold Recovery Pools
Complimentary Parking
On-site Medical and Rehabilitation Facilities

AUT Millennium Member App

The AUT Millennium app QR code acts as your gym tag. You’ll find it on your home screen, then select AUT Millennium as your club. Scan to enter the gym.

If your QR code isn’t working, please speak with one of our friendly gym team. There may be note on your account we need to chat to you about – e.g. a payment query, updating your contact details or you might have something to collect from the front desk.

Click on the login button.
Enter the email address you used during signup for the gym.
If you have a client portal log in: Access your account through the Client Portal log in.
If you’ve forgotten your password, reset it using the “forgotten password” option.
If you don’t have a password: Set up a new password. By clicking forgot password, this will let you set up a password through your email address that is connected to your email address you used during signup for the gym.

Log in to your account on the app.
Navigate to Dashboard > Book your classes or press “Classes” on the bottom row.
Select the date, time, and class type you want to join.
Click the + button to book.
Confirm your booking when prompted.
Set class reminders if desired.

Log in to your account on the app.
Go to Dashboard > UPCOMING CLASSES.
Click on the class you want to cancel and press the x icon on the right.
Confirm your cancellation when prompted. Easy as that!

Yes, you can. Simply log in, navigate to Classes, and search for the aquatic class you want.

Log in to your account on the app.
Navigate to “Trainings”.
Click on the trainer you would like to do your Everyday Champion appointment with.
Select a date that works for you.
You will then see a selection of options, pick ” #1 Consultation- Everyday Champion.
Confirm your booking when prompted.
Set class reminders if desired.

Yes, you can. Log in, go to Dashboard > Shopping, and choose the type of concession you want to purchase. Follow the payment instructions to load it onto your account and concession card.

Yes you can, but now the app QR Code provides an additional digital option for entry (no need for a physical tag)

The “members in club” includes both pool and gym members who are currently signed in at the facility.

Pool Supervision Policy

It is a set of entry conditions educating the public about active supervision and requiring caregivers to take on the responsibility of this role while visiting aquatic facilities.

Children need individualised supervision. Lifeguards watch over everyone and it is up to caregivers to be their child’s personal lifeguard. Incidents around water happen in an instant – children are inquisitive and fearless and drowning can be a silent process.

Under 5 years: Children must be constantly supervised and to remain within arm’s reach of a designated caregiver 16 years or older. (If the child is in the water, the caregiver must be in the water too).
Under 10 years: Children aged 5 to under 10 years old must be accompanied into the pool facility and constantly supervised by a caregiver 16 years or older who remains on the pool surrounds that the child is swimming in. The caregiver must be able to see, hear and be heard by the child.

Active supervision means watching the child/ren at all times and being able to provide immediate help.

The caregiver must be close enough to see the child, be seen by the child, hear the child and be heard by the child.
Active Supervision is not using a mobile phone, in another pool, lap swimming, in a group that is engaged in discussion, in the changing room or toilet.

• Under 10 years is the age that most children are still at primary school.

• Our swimming pools are public facilities where various situations could occur.

• Pool Supervision Policy is not only about swimming ability, it is also keeping safe within a public environment.

• Regardless of a child’s swimming ability, if they happened to get hurt or becomes distressed, a caregiver within close vicinity can act on the incident immediately.

It is very easy and quick for the young children (even the confident ones) to get out of their depth unintentionally.
Parents on the side of the pool can easily become distracted by other siblings, friends arriving or blocked vision by taller children. It only takes a moment for a child to become distressed in the water.

Refer to the question “I can see them (Under 5) from the side of the pool. Why do I need to be in the water with them?”
This has become a condition of entry.
If you do not comply with the conditions of entry you are welcome to go to reception for a refund on your entry fees.

For children under 5 years, caregivers must remain in the pool surrounds within view of the child (if the class does not require them to be in the pool during the lesson).
Caregivers must accompany all children aged under 10 years to their lesson
For children aged 5 years to under 10 years, caregivers must be on the premises throughout the lesson and easily located.

For children under 5 years, caregivers must remain in the pool surrounds within view of the child (if the class does not require them to be in the pool during the lesson).
Caregivers must accompany all children aged under 10 years to their lesson
For children aged 5 years to under 10 years, caregivers must be on the premises throughout the lesson and easily located.

No, members of the Swim School aged 5 – 10 years must be accompanied by a caregiver to their lesson.
In doing so, the caregiver (in effect) hands supervision of the child over to the teacher/coach.
The caregiver can leave the pool area however must return to collect the child from the teacher/coach by the time the lesson is finished. Refer to the question “My child is attending an AUT Millennium swim school lesson, do I have to stay?”
The child must not leave the pool facility on their own.

Children under 16 years participating in a structured lesson or programme with the supervision of a teacher/coach will not be required to wear a wristband during their lesson.
However, if they intend to swim before or after their lesson, wristbands need to be purchased at reception and our Pool Supervision Rules apply.

No. It is important to remember that active supervision is about constantly watching and always having a clear view of your child.
You can grab a coffee if the child you are caring for accompanies you.
Remember, it only takes 20 seconds for a child to drown, so an incident may easily occur during a short lapse in supervision.

Frequently Asked Questions

FAQ's

Select an area below to view the related FAQ's

All Access Membership

All Access Membership Free Trial