Terms & Conditions

AUT Millennium Family Discount Terms and Conditions

Effective from 14/10/2024

By accepting the offered AUT Millennium Family Discount, you agree to the following terms and conditions:

1. Eligibility

• Must have a direct family member with an active membership in either Swim School or Athlete Development.
• The Family Discount is available only on standard 6-month term memberships. It does not apply to senior or student rates or any other membership offered at AUT Millennium.
• All payment frequencies for the 6-month membership are applicable
•  

2. Discount Structure

• The Family Discount is structured as follows:
  • 1st parent/family member: 10% discount on membership fees.
  • 2nd parent/family member: 15% discount on membership fees.
• The discounts will be automatically applied at the specified rates upon sign up.

3. Joining Fees

• There will be no joining fee for parents or family member joining under the Family Discount. This discount will automatically apply.

4. Discount Renewal

• Discounts are renewable every 6-months but only if the child is still a member in the eligible programmes. Renewal is required at 6-month intervals and is up to the individual to ensure the discount is renewed. End date will be set for the discount period.
• Renewal of discount is only to a 6-month membership contract. Contract can’t be changed and retain the family discount. For example: The member upgrades membership to a 1-Year All Access Membership, discount cannot be renewed.

5. Discount Policy

• Discounts will not be backdated; new family discounts apply only to new 6-month contracts.
• Having one or more children in either Swim School or Athlete Development qualifies a maximum two parents or family members with a discount
• Cancellation fees apply for members in current fixed term contracts if choosing to change from a current All Access Membership that has time remaining in in the term.
• 30-day notice period does not apply if upgrading from an All-Access Flexi membership. The membership upgrade will happen from the next payment date for the desired payment frequency.
• Upfront membership changes can be reviewed on a case-by-case basis by the Gym/Memberships manager.

6. Membership Freezing

• Members may freeze their membership; however, this will not extend the duration of the discount for direct debit memberships.

7. Terminology and Eligibility

• Parents and direct family of the person enrolled for Swim School or Athlete Development are the only people eligible. Eligibility will remain at the discretion of the Gym/Sales Manager.

8. Changes to Terms

• We reserve the right to modify these terms and conditions at any time. Members will be notified of any changes via email.

9. Membership Parking

• Family discount members will be able to register up to two registration plate details for car parking.
• Total parking time limit per plate, per day is 4 hours (to accommodate gym visit and/or dropping children to Swim school and/or Athlete Development)
• Members are responsible for registering their plate details with Gym Reception for family discount membership, to ensure 4-hour limit can be applied.

10. Contact Information

• For questions regarding the Family Discount or these terms, please contact us at [email protected] or 09 477 2011.

By signing up to an AUT Millennium Family Discounted membership, you acknowledge that you have read, understood, and agree to these terms and conditions.

AQUATIC MEMBERSHIP TERMS AND CONDITIONS

 Terms and Conditions of AUT Millennium Aquatic Membership 

1. PARTIES TO THIS CONTRACT 

This contract is between the Applicant (“you” or “the member”) and AUT Millennium Ownership Trust (referred to as “AUTM”, “we” or “our”) 

2. MEMBERSHIP PERIOD 

You agree that you will join our centre for the minimum Period as specified in the Membership Agreement, subject to the member’s right to suspend the membership. During the whole of that time you will pay Regular Payment Fees. The Regular Payment Fees are set out in our Fee Schedule (as amended from time to time). 

For upfront memberships, a one-off payment is required up front for the period you have agreed to which will be non-refundable and it will be your responsibility to contact us if you need to place your membership on hold at any time. 

3. AQUATIC CENTRE MEMBERSHIP ENTITLEMENTS 

Your membership entitles you to make full use of centre aquatic facilities on a first come first served basis. Included in your membership is use of the AUT Millennium’s two 50M Olympic Pools (subject to availability when major events are scheduled), and aquatic group fitness classes. 

Any additional services such as swimming lessons, have an additional cost. At times the National Aquatic Centre will be hosting events. During this time there will be no swimming available for the public or members. Members will be given adequate notice of these events. 

Personal Trainers and other specialists may operate from centre premises. They are not employees or agents of ours, but operate as independent businesses. Where you choose to make use of their services, you enter into a contract directly with them, and pay them separately. You agree that AUTM has no liability for any acts or omissions of any personal trainer you engaged, whether that personal trainer was recommended by AUTM or not. 

4. DIRECT DEBIT MEMBERSHIPS 

You agree to pay: 

a) A payment in advance covering all Membership Regular Payments which fall due before your direct debit can be activated. This payment will be adjusted on a pro rata basis to bring your membership up to standard payments date; 

b) Further Regular Payments, to be made in advance by direct debit to us from your designated bank account or credit card beginning on the date specified in the Membership Agreement. You must agree to the online terms and conditions before we will accept this contract. You agree to notify us if you change your bank account/credit card or update your bank/credit card details yourself via our online member portal. After the end of the Minimum Period, your Regular Payments will continue until you advise us otherwise with 14 days notice in writing. Members can give notice 14 days before the Minimum Period expiry date, so that their membership will terminate when the Minimum Period expires. 

We undertake not to increase the Regular Payment Fee during the Minimum Period. If we increase the Regular Payment Fee after the end of the Minimum Period, we will give you two months notice in writing. This two month notice period allows the member reasonable time to consider the fee change and then give 14 days notice of termination under Clause 8. 

5. FACILITY RULES 

You agree to be bound by our rules and Code of Conduct. We may amend our rules and/or Code of Conduct from time to time at our discretion. The member may terminate the contract without penalty if AUTM changes the Code of Conduct. You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements, including those directed to your own health and safety. If you carry out any activity which we consider is offensive or a danger to you or any person, we reserve the right to require you to leave the centre immediately and AUTM is entitled to cancel your agreement with us. 

6. SUSPENSION OF MEMBERSHIP 

You are entitled to suspend your membership. You may suspend for a minimum of 7 days and up to a maximum of 90 days per suspension. You may suspend your membership for up to ten times per year. A suspended membership is not deemed to be part of a termination/notice period. If you are on a upfront contract suspended days will be added to the end of your contract. 

7. TRANSFERS 

Flexible memberships are not transferrable. 

Upfront memberships are transferrable for a nominal fee of $120. If the Membership Agreement has special terms the new contract holder must also meet these terms. 

8. TERMINATION OF THIS AGREEMENT 

By AUTM 

AUTM may at its sole discretion, terminate this agreement and your entitlement to use our facility if you: 

a) Fail to comply with our “Code of Conduct”. 

b) Fail to make a payment to us when due 

c) Assist any unauthorised person with entry into our facility. 

d) Fail to comply with any instruction from AUT Millennium staff. 

AUTM may, at its sole discretion, without giving any reason suspend and/or terminate your membership and ban you from its facilities. 

By you: 

Flexible memberships: After the end of the Minimum Period you can terminate this contract without penalty. It is your responsibility to provide us 14 days notice in writing of your intention to terminate. Termination is effective once you receive confirmation from AUTM. A membership must be “active” (i.e. not on suspension) for the 14 days notice to be valid. We will be entitled to continue to regularly debit your fees on the agreed basis until we receive your written notice. 

Up Front Memberships: After the end of the minimum period, you are not required to give notice to cancel as your membership will expire. You may receive a reminder about renewal. 

9. EMAIL COMMUNICATION 

You agree to allow AUTM to send you relevant communication by email subject to the Unsolicited Electronic Messages Act 2007. 

10. OVERDUE PAYMENTS 

It is your responsibility to keep your account in funds and to pay all your own bank fees, including any fees which your bank charges if your account is overdrawn because of our direct debit. 

If any of your direct debits fail, we will either add the outstanding sum to the next direct debit or make additional direct debits to recover the overdue amount. We may charge you our reasonable administration costs. If your account with us is more than 4 weeks in arrears, we reserve the right to terminate your membership. In the event you are still within a minimum period, you will remain liable for the payments until the end of that period. If the payments are not made, we can send it to a collection agency. If we so, you must pay all reasonable collection costs including actual solicitor’s fees. 

11. OUR LIABILITY TO YOU 

You have rights under the Consumer Guarantees Act 1993. Subject to those rights you agree that: 

a) We will not be liable for any direct, indirect or consequential loss, damage, injury, costs or expenses of any kind to you or your property whatsoever and howsoever arising. 

b) We will not be obliged to give your any refund if you fail to use your membership or if you terminate your contract within the Minimum period for any reason. 

12. HEALTH 

You agree that: 

a) You have been advised to consult a doctor before using any of the centre facilities and will follow any instructions or advice given by them; 

b) You do not suffer from any physical, medical or mental condition that may be aggravated by your use of the centre facilities; 

c) You consent to receive medical treatment in the case of illness or injury connected with your use of the centre facilities, and that AUTM will not be liable for any claims or expenses howsoever in respect of that treatment or treatment thereafter. 

13. PERSONAL INFORMATION 

You authorise AUTM to collect, retain and use personal information about you for the purpose of providing services to you, assessing your creditworthiness, statistical analysis, enforcement of any legal or other rights the AUTM may have against you in any manner it sees fit and, subject to the Unsolicited Electronic Messages Act 2007 sending you any advertising promotional material about AUTM and to enable AUTM to communicate with you for any purpose. 

You have the right under the Privacy Act 1993 to obtain access to and request correction to any personal information concerning you held by AUTM. 

14. VARIATION OF TERMS AND CONDITIONS 

AUTM reserves the right to vary these terms and conditions. Notice of any changes to these terms and conditions will take effect at least 14 days after the date of notice and will be given either by posting to the member’s last known address or notices at AUTM ’s facility. 

ATHLETE DEVELOPMENT ACADEMY TERMS & CONDITIONS

Welcome to Academy!

1. PARTIES TO THIS CONTRACT

This contract is between the Applicant (“you” or “the Member” or the legal guardian, if under 18) and AUT Millennium Athlete Development (referred to as “AD”, “AUTM”, “we” or “our”)

2. MEMBER PORTAL

We have an online member portal to help you keep track of your Academy membership, such as bookings and payments. In our communications with you, we’ll ask you to refer to information or take action in the member portal. 

3. FEES

Fees for Academy depend on how many sessions your child has per week.

a) You may nominate how many lessons the athlete will have each week at the time of booking at which point the times and location of each lesson and the cost per fortnight will be confirmed with you.

b) Payment is made in advance by fortnightly direct debit on Thursdays until you decide to cancel Academy sessions in accordance with these terms and conditions. If the Thursday falls on a public holiday, payment will come out on the next working day. You will be able to see upcoming payments in your member portal.

c) When you agree to our Terms and Conditions, you’re confirming the account details given to AUT Millennium are correct and that you are authorised to use that account. This means, you are either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.

d) The AUT Millennium Academy sessions run on a continuous basis stopping only for breaks over the Christmas/New Year period, school holidays and statutory holidays.

e) AUT Millennium reserve the right to change session fees, session timetables and coaches by giving you written notice either by email. If you do not accept the change you have the right to terminate the lessons (without penalty) by giving us notice in writing at least two weeks before the change comes into effect.

f) After 2 weeks of non-payment your child will be unable to take part in lessons until payment of sessions is made. If you wish to cancel your sessions you must provide Athlete Development with notice of cancellation in writing prior to the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). Either email your coach or [email protected] to cancel.

4. FACILITY RULES

You agree to be bound by our rules and Code of Conduct. We may amend these from time to time at our discretion. You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements, including those directed to your own health and safety. If you carry out any activity which we consider is offensive or a danger to you or any person, we reserve the right to require you to leave the centre immediately and AUTM is entitled to cancel your agreement with us. Refunds will not be given in such circumstances.

5. TERMINATION OF THIS AGREEMENT

By AUTM: AUTM may, at its sole discretion, terminate this agreement and your entitlement to use our facility if you:

a) Fail to comply with our Code of Conduct.

b) Fail to make a payment to us when due.

c) Assist any unauthorised person with entry into our facility.

AUTM may, at its sole discretion, without giving any reason suspend and/or terminate your membership and ban you from its facilities.

By you: After the end of the Minimum Period you can terminate this contract without penalty. It is your responsibility to provide us two weeks’ notice in writing of your intention to terminate. Termination is effective once you receive confirmation from AUTM. We will be entitled to continue to regularly debit your fees on the agreed basis until we receive your written notice.

7. OVERDUE PAYMENTS

It is your responsibility to keep your account in funds and to pay all your own bank fees, including any fees which your bank charges if your account is overdrawn because of our direct debit. If any of your direct debits fail, we will make additional direct debits to recover the overdue amount. We may charge you our reasonable administration costs. If your account with us is more than 4 weeks in arrears, we reserve the right to terminate your membership. In the event you are still within a minimum period, you will remain liable for the payments until the end of that period. If the payments are not made we can send it to a collection agency. If we do, you must pay all reasonable collection costs including actual solicitor’s fees.

6. OUR LIABILITY TO YOU

You have rights under the Consumer Guarantees Act 1993. Subject to those rights you agree that:

a) We will not be liable for any direct, indirect or consequential loss, damage, injury, costs or expenses of any kind to you or your property whatsoever and howsoever arising.

b) We will not be obliged to give you any refund if you fail to use your membership or if you terminate your contract within the Minimum period for any reason.

7. HEALTH

You agree that:

a) You have been advised to consult a doctor before your child uses any of the centre facilities and will follow any instructions or advice given by them;

b) Your child does not suffer from any physical, medical or mental condition that may be aggravated by their use of the centre facilities;

c) You consent for your child to receive medical treatment in the case of illness or injury connected with their use of the centre facilities, and that AUTM will not be liable for any claims or expenses howsoever in respect of that treatment or treatment thereafter.

8. PERSONAL INFORMATION

You authorise AUTM to collect, retain and use personal information about you for the purpose of providing services to you, assessing your creditworthiness, statistical analysis, enforcement of any legal or other rights AUTM may have against you in any manner it sees fit and, subject to the Unsolicited Electronic Messages Act 2007 sending you any advertising or promotional material about AUTM and to enable AUTM to communicate with you for any purpose. You have the right under the Privacy Act 2020 to obtain access to and request correction to any personal information concerning you held by AUTM.

9. EMAIL COMMUNICATION

You agree to allow AUTM to send you relevant communication by email subject to the Unsolicited Electronic Messages Act 2007.

10. ATHLETE DEVELOPMENT ASSESSMENT

You understand that twice per year the AD (staff and students) will be taking an anthropometric and fitness profile of your child. The anthropometric profile will involve measuring athlete’s height, weight, and seated height to estimate their growth patterns. The fitness profile will involve measures of speed and acceleration, agility and explosive strength, leg power, and mobility. All measurement procedures will be explained to your child as they go through the profile by the person taking the assessment, so they should be totally informed of what is happening. The information which is obtained will be treated as privileged and confidential and will not be released or revealed to any person without your expressed written consent. The information obtained, however, may be used for statistical or scientific purpose with your right of privacy retained. Your child will receive a personal report of the results of these tests. You have read the foregoing information and understand it. Any questions which may have occurred have been answered to your satisfaction by the AD Programme Manager. You understand that your child is free to withdraw from the assessment without prejudice at any time you or your child chooses. You give consent for your child to take part in the anthropometric and fitness profile.

11. ATHLETE DEVELOPMENT IMAGES

You understand that throughout the AD Programme photos/images of the programme in action will be taken, and that you child may have their image captured on photo or film. These images may be used for promotion and advertising material for AUTM publications (such as but not limited to the AD Programme brochure, Flame magazine, AUTM/AD social media, and other sport and health resources), presentation material, electronic reproductions (web sites), and other purposes. Any images used in such promotion or advertising material will not identify the child/children who feature in them by name except where additional consent is obtained.

12. VARIATION OF TERMS AND CONDITIONS

AUTM reserves the right to vary these terms and conditions. Notice of any changes to these terms and conditions will take effect at least 14 days after the date of notice and will be given either by posting to the member’s last known address or by posting a notice at AUTM’s facility.

SWIM SCHOOL TERMS & CONDITIONS

Welcome to the AUT Millennium Swim School
Below are the Terms and Conditions regarding our Swim School.

1 IMPORTANT DATES

Swim School lessons run through the year from Monday to Sunday, with the exception of school and public holidays and pool closures, which you will not be charged for. We do have a shutdown period over the Christmas & New Year period. Lessons will then recommence in January – you will be notified of the exact date by email and on our website.

2 MEMBER PORTAL

We have an online member portal to help you keep track of your Swim School membership, such as bookings and payments. In our communications with you, we’ll ask you to refer to information or take action in the member portal. This can be accessed via the following website: www.autmillennium.org.nz/portal

3 FEES

Payment for the first two weeks of lessons must be made at the time of booking.

1. Fees for swimming lessons depend on how many lessons your child has per week. The fees for lessons are set out on our website and available at both Swim School Reception and the National Aquatic Centre Reception.

2. You may nominate how many lessons your child will have each week at the time of booking at which point the times and location of each lesson and the cost per fortnight will be confirmed with you.

3. Payment is made in advance by fortnightly direct debit on Thursdays until you decide to cancel your child’s swimming lessons in accordance with these terms and conditions. If the Thursday falls on a public holiday, payment will come out on the next working day. You will be able to see upcoming payments in your member portal.

4. When you agree to our Terms and Conditions, you’re confirming the account details given to AUT Millennium are correct and that you are authorised to use that account. This means, you are either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.

5. In the event of insufficient funds in your account at the time of payment, a $5 rejection fee will be charged. It is your responsibility to ensure that your account maintains a sufficient balance to cover any transactions. By engaging in transactions with AUT Millennium you acknowledge and agree to bear the responsibility for maintaining adequate funds in your account to avoid any additional fees.

6. The AUT Millennium Swim School lessons run on a continuous basis stopping only for breaks over the Christmas/New Year period, school holidays and statutory holidays.

7. AUT Millennium reserve the right to change lesson fees, lesson timetables and teachers by giving you written notice either by email (four weeks for fees changes, two weeks for timetable or teacher changes). If you do not accept the change you have the right to terminate the lessons (without penalty) by giving us notice in writing at least two weeks before the change comes into effect.

After 2 weeks of non-payment your child will be unable to take part in lessons until payment of lessons is made. If you wish to cancel your swimming lessons you must provide the Swim School with notice of cancellation in writing prior to the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). Cancellation forms are available from the Swim School Reception desk or alternatively you can email [email protected]

4 MISSED LESSONS POLICY

You are responsible for ensuring that your child attends the classes that he/she is committed to. We do not offer makeup lessons, credit or refunds for missed lessons. However, we understand that due to unforeseen circumstances sometimes children are unable to attend their scheduled lesson. In circumstances relating to medical issues and/or injury, at the manager’s discretion, we can offer credit if you have a medical certificate and are unable to attend multiple, consecutive lessons.

5 HOLIDAYS

Lessons stop during the School Holidays. The Swim School does not operate on New Zealand public holidays or over Easter weekend. If your child’s lesson happens to coincide with one of these days you will not be charged for that lesson. Any closures for public holidays will be confirmed via our Swim School e-newsletter.

6 SAFETY PROCEDURES

AUT Millennium has procedures in place which ensure that we comply with ACC Pool Safe Requirements.

• For children’s safety there is to be no running around the pool area.
• Children must not be in the pool before their teacher has asked them to enter.
• Children under the age of 10 years old must be actively supervised by a parent/caregiver over the age of 17 years.

7 PLASTIC SWIPE CARDS

Upon enrolment or at their first lesson, your child will be assigned a swipe card. This card will be used to sign them into lessons. In the event of misplacement, a $5 replacement fee will be charged for obtaining a new swipe card.

8 REQUIRED SWIMWEAR FOR LESSONS

We believe that children swimming in rash shirts and board shorts are disadvantaged due to the drag that is created in the water. This swimwear is great for the beach and to protect children from the sun but makes learning to swim difficult. You can purchase appropriate swimwear and aquatics equipment on site at AUT Millennium or at the National Aquatic Centre. All children must wear a cap for swimming lessons – with the exception of babies and toddlers.

Required togs are:

• Girls: Speedo type togs (no rash vests or board shorts) goggles, swim cap
• Boys: Speedo type briefs/shorts, goggles, swim cap

AUT Millennium offers a limited range of swimwear for both boys and girls. Swim School families are entitled to 10% discount off all our swimwear and swim accessories.

9 PHOTOGRAPHY

From time to time we have visitors come into the centre to photograph the facility or children swimming. We wish to assure all Parents/Caregivers that we do not allow any photography without first gaining the Parent/Caregiver’s permission.

If you wish to take photos within the facility, then permission will need to be obtained from the Deck Supervisor and/or Swim School reception, as well as the Parents/Caregivers of any child who may be featured in the photo.

From time to time AUT Millennium may take photos or videos for marketing purposes (including for use on the AUT Millennium website, in email newsletters, and in other marketing and advertising materials).

If any person can be identified in any such photo or video, AUT Millennium will first ask that individual (or, if a child, their parent or guardian) for permission to use their image in this way. Any photos or videos taken for marketing purposes will not be used by AUT Millennium for any other purpose.

10 POOL CLOSURES

On occasion, we will need to close one of the pools due to an event or maintenance. You will not be charged for the lessons you miss and we will notify you about the closure as soon as possible.

We notify you via email, your member portal, posters, the AUT Millennium website and our Swim School notice board and newsletters. It is your responsibility to be aware of any upcoming pool closures and ensure we have up-to- date contact details.

11 FACILITY RULES

You agree to be bound by our Pool Rules . We may amend our Pool Rules from time to time at our discretion by giving you at least one month’s notice in writing, either by post, by email, or on our website. If you do not accept these changes you have the right to terminate this agreement without penalty.

You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements, including those directed to your own health and safety.

If you or your child experiences an injury or illness in our facilities during lesson time, any required medical treatment will be at your own expense and you agree that to the extent permitted by law, AUT Millennium Swim School will not be liable for any claims or expenses related to that treatment or subsequent treatments.

Injury compensation in New Zealand is covered by the Accident Compensation Act 2001.

Patrons must follow staff instructions and refrain from behaviour that could cause injury, offence or harm to other patrons or property. Language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.

Parents and caregivers are responsible for the appropriate behaviour and conduct of the children in their care.

Please ensure that your child complies with these rules as applicable to him or her.

If you carry out any activity which we consider is offensive or a danger to you or any person, AUT Millennium can ask any patron to leave the premises.

12 TERMINATION OF THIS AGREEMENT BY AUT MILLENNIUM

AUT Millennium may terminate this agreement and your entitlement to use our facility if you:

1. Fail to comply with our “Pool Rules”.

2. Fail to make a payment to us when due after AUT Millennium has notified you in writing and given you 14 days to remedy the default.

3. Knowingly assist any unauthorised person with entry into our facility.

13 EMAIL COMMUNICATION

AUT Millennium Swim School sends regular email updates to families. These include relevant information about the facilities, public holidays, closures, or events that could disrupt lessons.

Occasionally, our emails may also include changes to lessons including fee changes. If fees do change, we will give you at least one month’s notice in writing, by email and on our website. This time gives you a chance to cancel lessons if you choose to.

You can at any time opt out of receiving commercial electronic messages (ie emails which market or promote AUT Millennium goods and services) under the Unsolicited Electronic Messages Act. Should you choose to unsubscribe, we ask you to take note of messages on our noticeboards and social media to ensure you’re up to date with events, closures and important information.

You will still however be able to receive emails and SMS messages which relate to your membership with AUT Millennium Swim School in relation to your membership conditions, event closures, fee changes and other changes to your membership conditions.

14 OUR LIABILITY TO YOU

You have rights and remedies available to you under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 which cannot be contracted out of. Nothing in these Terms and Conditions excludes, restricts or modifies the application of any provision of those Acts, your ability to exercise any right or remedy that you may have under those Acts or our liability to you under those Acts. Subject to your rights under these Acts and provided we act with reasonable care and skill, AUT Millennium will not be liable to you for any direct, indirect or consequential loss or damage or injury of any kind to you or your property, however it arises.
AUT Millennium will not be obliged to give you any refund if your child/children fails to attend swimming lessons.

15 VARIATION OF TERMS AND CONDITIONS

AUT Millennium may vary these Terms and Conditions from time to time, however any changes will only take effect at least one month after the date of notice. Notice will be given by email, by posting a notice on our website and by posting a notice on the notice boards at AUT Millennium’s facility. It is your responsibility to ensure that we have up-to-date contact details. If you do not accept any changes that we make to these terms and conditions, you may terminate this agreement without any penalty by giving us notice of termination in accordance with clause 2.

SWIM SCHOOL TERMS & CONDITIONS- ADULT LESSONS

Welcome to the AUT Millennium Swim School
Below are the Terms and Conditions regarding our Adult lessons. Please read these carefully.

1 IMPORTANT DATES

Swim School lessons run through the year, with the exception of school and public holidays and pool closures, which you will not be charged for. We do have a shutdown period over Christmas and New Year. Lessons recommence in January – you will be notified of the exact date by email and on our website.

2 MEMBER PORTAL

We have an online member portal to help you keep track of your Swim School membership, such as bookings and payments. In our communications with you, we’ll ask you to refer to information or take action in the member portal. This can be accessed via the following website: www.autmillennium.org.nz/portal

3 FEES

Payment for the first two weeks of lessons must be made at the time of booking.

1. Fees for swimming lessons depend on how many lessons you have per week. The fees for lessons are set out on our website and available at both Swim School Reception and the National Aquatic Centre Reception.

2. Payment is made in advance by fortnightly direct debit on Thursdays until you decide to cancel your swimming lessons in accordance with these Terms and Conditions. If the Thursday falls on a public holiday, payment will come out on the next working day. You will be able to see upcoming payments in your member portal.

3. When you agree to our Terms and Conditions, you’re confirming the account details given to AUT Millennium are correct and that you are authorised to use that account. This means, you are either the account holder or you have authorisation to charge fees to the account, with the knowledge and consent of the holder.

4. In the event of insufficient funds in your account at the time of payment, a $5 rejection fee will be charged. It is your responsibility to ensure that your account maintains a sufficient balance to cover any transactions. By engaging in transactions with AUT Millennium you acknowledge and agree to bear the responsibility for maintaining adequate funds in your account to avoid any additional fees.

5. The AUT Millennium Swim School lessons run on a continuous basis, stopping only for breaks over the Christmas/New Year period, school holidays, and statutory holidays.

6. AUT Millennium reserve the right to change lesson fees, lesson timetables and teachers by giving you written notice by email (four weeks for fees changes, two weeks for timetable or teacher changes). If you do not accept the change, you have the right to terminate the lessons (without penalty) by giving us notice in writing at least two weeks before the change comes into effect.

4 NON-PAYMENT AND CANCELLATION

After 2 weeks of non-payment, your Swim School membership will be cancelled.

If you wish to cancel your swimming lessons, you must provide the Swim School with notice of cancellation in writing prior to the next direct debit date (i.e. before the fees for the next fortnight’s lessons are debited from your account). Cancellation forms are available from the Swim School Reception desk or alternatively you can email [email protected]

5 MISSED LESSONS POLICY

You are responsible for ensuring that you attend the classes that you are committed to. We do not offer makeup lessons, credit or refunds for missed lessons. If you are going away for an extended period of time or have a medical certificate please contact the Customer Care team [email protected]. In circumstances relating to medical issues and/or injury, at the manager’s discretion, we can offer credit if you have a medical certificate and are unable to attend multiple, consecutive lessons.

6 HOLIDAYS

Lessons stop during the school holidays. The Swim School does not operate on New Zealand public holidays or over Easter weekend. If your lesson happens to coincide with one of these days, you will not be charged for that lesson. Any closures for public holidays will be confirmed via our Swim School e-newsletter.

7 SAFETY PROCEDURES

AUT Millennium has procedures in place which ensure that we comply with ACC Pool Safe Requirements.

• For health and safety reasons, there is to be no running around the pool area.
• Swimming students must not be in the pool before their teacher has asked them to enter.
• Children under the age of 10 years old must be actively supervised by a parent/caregiver over the age of 17 years.

8 PLASTIC SWIPE CARDS

Upon enrolment or at your first lesson, you will be assigned a swipe card. This card will be used to sign you into lessons. In the event of misplacement, a $5 replacement fee will be charged for obtaining a new swipe card.

9 REQUIRED SWIMWEAR FOR LESSONS

We believe that swimming in rash shirts and board shorts is a disadvantage due to the drag that is created in the water. This swimwear is great for the beach and to protect you from the sun, but makes learning to swim difficult. You can purchase appropriate swimwear and aquatics equipment on site at AUT Millennium or at the National Aquatic Centre. We highly recommend you wear a cap for swimming lessons. This helps you keep warm and keeps the hair out of your face.

Required togs are:

• Women: Speedo type togs (no rash vests or board shorts), goggles, swim cap
• Men: Speedo type briefs/shorts, goggles, swim cap
  AUT Millennium offers a limited range of swimwear for both men and women. Swim School members are entitled to 10% discount off all our swimwear and swim accessories.

10 PHOTOGRAPHY

From time to time we have visitors come into the centre to photograph the facility or children swimming. We wish to assure all that we do not allow any photography without first gaining the person, parent or caregiver’s permission.

If you wish to take photos within the facility, then permission will need to be obtained from Swim School reception, as well as any person, parent or caregiver of any child who may be featured in the photo.

From time to time AUT Millennium may take photos or videos for marketing purposes (including for use on the AUT Millennium website, in email newsletters, and in other marketing and advertising materials).

If any person can be identified in any such photo or video, AUT Millennium will first ask that individual (or, if a child, their parent or guardian) for permission to use their image in this way. Any photos or videos taken for marketing purposes will not be used by AUT Millennium for any other purpose.

11 POOL CLOSURES

On occasion, we will need to close one of the pools due to an event or maintenance. You will not be charged for the lessons you miss and we will notify you about the closure as soon as possible. We notify you via email, your member portal, posters, the AUT Millennium website, and our Swim School notice boards. It is your responsibility to be aware of any upcoming pool closures and ensure we have up-to- date contact details.

12 FACILITY RULES

You agree to be bound by our Pool Rules. We may amend our Pool Rules from time to time at our discretion by giving you at least one month’s notice in writing, either by email or on our website. If you do not accept these changes you have the right to terminate this agreement without penalty.

You must not carry out any illegal acts on centre premises and you must comply with our health and safety requirements, including those directed to your own health and safety.

If you experience an injury or illness in our facilities during lesson time, AUT Millennium Swim School will not be liable for any claims or expenses related to that treatment or subsequent treatments. Injury compensation in New Zealand is covered by the Accident Compensation Act 2001.

Patrons must follow staff instructions and refrain from behaviour that could cause injury, offence or harm to other patrons or property. Language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.

Parents and caregivers are responsible for the appropriate behaviour and conduct of the children in their care.

Please ensure that your child complies with these rules as applicable to him or her.

If you carry out any activity which we consider is offensive or a danger to you or any person, AUT Millennium can ask any patron to leave the premises.

13 TERMINATION OF THIS AGREEMENT BY AUT MILLENNIUM

AUT Millennium may terminate this agreement and your entitlement to use our facility if you:

a. Fail to comply with our “Pool Rules “.

b. Fail to make a payment to us when due after AUT Millennium has notified you in writing and given you 14 days to remedy the default.

c. Knowingly assist any unauthorised person with entry into our facility.

14 EMAIL COMMUNICATION

AUT Millennium Swim School sends regular email updates to families.

These include relevant information about the facilities, public holidays, closures, or events that could disrupt lessons.

Occasionally, our emails may also include changes to lessons, including fee changes. If fees do change, we will give you at least one month’s notice in writing, by email and on our website.

This time gives you a chance to cancel lessons if you choose to.

You can at any time opt out of receiving commercial electronic messages (ie emails which market or promote AUT Millennium goods and services) under the Unsolicited Electronic Messages Act. Should you choose to unsubscribe, we ask you to take note of messages on our noticeboards and social media to ensure you’re up to date with events, closures and important information You will still however be able to receive emails and SMS messages which relate to your membership with AUT Millennium Swim School in relation to your membership conditions, event closures, fee changes and other changes to your membership conditions.

15 OUR LIABILITY TO YOU

You have rights and remedies available to you under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 which cannot be contracted out of. Nothing in these Terms and Conditions excludes, restricts or modifies the application of any provision of those Acts, your ability to exercise any right or remedy that you may have under those Acts or our liability to you under those Acts. Subject to your rights under these Acts and provided we act with reasonable care and skill, AUT Millennium will not be liable to you for any direct, indirect or consequential loss or damage or injury of any kind to you or your property, however it arises.
AUT Millennium will not be obliged to give you any refund if your child/children fails to attend swimming lessons.

16 VARIATION OF TERMS AND CONDITIONS

AUT Millennium may vary these Terms and Conditions from time to time, however any changes will only take effect at least one month after the date of notice. Notice will be given by email, by posting a notice on our website and by posting a notice on the notice boards at AUT Millennium’s facility. It is your responsibility to ensure that we have up-to-date contact details. If you do not accept any changes that we make to these Terms and Conditions, you may terminate this agreement without any penalty by giving us notice of termination in accordance with clause 2.

SWIM SCHOOL TERMS & CONDITIONS- INTENSIVES

Welcome to the AUT Millennium Swim School Below are the Terms and Conditions regarding our intensive lessons.

By signing these Terms and Conditions you are agreeing to commit to the lessons you have booked and paid for. We do not offer makeup lessons, credit or refunds for missed lessons. In circumstances relating to medical issues and/or injury, we offer credit with a medical certificate if you are unable to attend these lessons. If you are unable to attend for any reason, please give us as much notice as possible so we can offer the space to someone else.

*Maximum of 6 lessons credit per child, per year with proof of medical issue/injury

PRIVATE SWIMMING LESSON TERMS AND CONDITIONS

By booking a private lesson, you are agreeing to the following terms and conditions:

OUR PROMISE TO YOU

Private swimming lessons with Jacob Garrod deliver safe swimming programmes catered to your level of fitness and swimming confidence. Jacob will provide coaching, supervision, advice and support to help you achieve your swimming goals.

MEDICAL PRE-SCREENING

You acknowledge that you are in excellent health and physically capable of participating in private swimming lessons. AUT Millennium or Jacob Garrod cannot be held liable in any way for undeclared or known medical issues.

PAYMENT

Payment for private swimming lessons must be made in advance, either before each session or in blocks of 10. Payments are made at Main Reception or at the National Aquatic Centre reception.

CANCELLATION POLICY

We require 24 hours notice for all session cancellations. For cancellations within 24 hours of your scheduled session, you may be charged 50% of your session fee. This may also be the case if you do not attend a booked session, or arrive late (at Jacob’s discretion).

RE-SCHEDULING

We understand that you may need to reschedule a lesson from time to time. If you need to reschedule a lesson, we’d appreciate 12 hours notice where possible.

PHOTOGRAPHY POLICY

Please abide by our no photography rules in the pool area.

FACILITY RULES

You agree to be bound by AUT Millennium (AUTM) rules, etiquette and Code of Conduct which may be amended from time to time at AUTM’s discretion. You agree to comply with any instructions given to you by AUTM staff. You must not carry out any illegal acts on centre premises and you must comply with AUTM health and safety requirements, including those directed to your own health and safety. Behaviour that is discriminatory, bullying, harassing, threatening, racist, sexist, violent, abusive or otherwise inappropriate towards others, in person or online will not be tolerated. If you carry out any activity or behaviour that abuses AUTM rules, etiquette and/or Code of Conduct, AUTM reserve the right to require you to leave the centre immediately.

PRIVACY

All client information will be kept private and confidential.

Website Usage Terms and Conditions

• This Website is operated by AUT Millennium 

• By accessing or using this website (Website) or by using the site (User) you agree that you have read, understood and agree to be bound by these terms (Terms). 

• AUT Millennium reserves the right at its sole discretion, to change, modify, add or delete portions of these Terms at any time without further notice.  If we do this, we will post the changes to these Terms on this page 

• It is your responsibility to regularly check the Website to determine if there have been changes to these Terms and to review such changes.  

• Your continued use of the Website after any change constitutes your acceptance of the new Terms 

• You agree that you will only use our Website in a way which is consistent with our Terms and Conditions and which complies with applicable laws and regulations. 

• You agree to keep your passwords secure and not permit any other person to use them 

• You agree that you will not use our Website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our Website. 

•  You understand that the Website is available for personal, non-commercial use only. 

• The Website may be temporarily unavailable from time to time for maintenance or other reasons. 

• AUT Millennium assumes no responsibility for any error, omission, interruption, deletion, defects, delay in operation or transmission, theft or destruction or unauthorised access to, or alterations of, the Website. 

• AUT Millennium reserves the right to change any and all content, software and other items used or contained in the Website at any time without notice. 

• AUT Millennium, employees or agents shall not be liable to you or any third person for any indirect, consequential, exemplary or incidental damages, including for any lost data arising from your use of the Website, even if AUT Millennium is aware or has been advised of the possibility of such damages. 

 Copyright 

• All content on the Website including but not limited to designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, and their selection and arrangement including any copyright works embodies therein (Website Content), are the property of AUT Millennium 

• No Website Content may by modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without the prior written permission of AUT Millennium 

• You may not upload or republish Website Content on any Internet, Intranet or Extranet site or incorporate the information in any other database or compilation, and any other use of the Website Content is strictly prohibited. 

• Any use of the Website or the Website Content other than as specifically authorised herein, without the prior written permission of AUT Millennium, is strictly prohibited.